About the role
The MSA serves as an Advanced Level Medical Support Assistant in Radiology Service for the modalities of Computed Tomography (CT), General Diagnostic, Ultrasound, Bone Density, Fluoroscopy, Magnetic Resonance Imaging (MR), Vascular, and Nuclear Medicine. Columbus The Radiology Service is in the main building at the Columbus Veterans Affairs Ambulatory Care Center.
The Advanced MSA works collaboratively in an interdisciplinary setting within the Radiology Services department. The Advanced MSA is a subject matter expert for Radiology scheduling and patient preparation for exams. The incumbent follows scheduling, cancelling, and auditing guidance accurately and efficiently. They develop/maintain effective and efficient communication with patients for the purpose of scheduling and preparing patients for exams according to guidelines established at Local and National levels.
The Advanced MSA coordinates with the Radiology Team to review Radiology monitors and Performance Measures by using various reports provided in the Radiology Informatics System and make any necessary adjustments.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Monday - Friday 8:00 am - 4:30 pm Telework:
Not Available Virtual: This is not a virtual position. Functional Statement #: FS# 93703-0 Relocation/Recruitment Incentives:
Not Authorized Permanent Change of Station (PCS): Not Authorized
What we are looking for
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience: None.
Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State of territorial-level Board of Department of Education Licensure/Certification/Registration. None.
English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Grade Determinations: In addition to the basic requirements for employment listed above, the following experience criteria must be met when determining the grade of candidates: Advanced Medical Support Assistant, GS-06. Experience. One year of creditable experience equivalent to the GS-5 grade level.. Knowledge, Skills, and Abilities (KSAs).
In addition to the experience above, the candidate must demonstrate the following KSAs: Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
Assignment. At the advanced level, the Medical Support Assistant (Advanced) (AMSA) performs difficult and responsible specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
Recommend changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary.…
