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MANAGEMENT AND PROGRAM ANALYST

Internal Revenue Service · Canton, OH 44702 · Posted 14h ago

Full-timeOn-siteManagement & Leadership
Pay
$106,437 – $172,980/yr
Schedule
Tour of Duty: Day Shift, Monday-Friday 7:00am, 40 hours per week
Closes
Oct 16, 2026

About the role

WHAT IS HUMAN CAPITAL OFFICE? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): HCO - Compliance and Communication - Compliance and Communication, Accountability and Risk Management Remain in POD - The vacancy will be filled at the selectee's official permanent position of record, post-of-duty (POD). REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Applies business logic to build solutions and produce architecturally sound, maintainable technology by identifying, developing and delivering innovative ways to resolve or address business process, operational and/or system issues using low-code application platforms, which directly affect the accomplishment of principal business program goals and objectives, related to: customer services or product delivery; team coordination and project efforts, governance processes and procedures; and enterprise system limitations, functionality challenges, records or privacy policy or other business requirements. Creates and/or completes development and management of project plans and actional roadmaps for short and long-term projects. Investigates, analyzes, identifies, plans, and implements process and workflow projects to improve quality, reduce costs, increase productivity, and improve cycle time. Creates and/or completes solution design documentation for user support, administration, and development. Creates and/or completes effective customer oral/written communications to present business cases and proposals, to an enterprise audience, including senior leadership, executives, managers, and analysts. Leads with cross-functional teams, including leadership, customers, and IT (business analysts, developers, and project managers), through inter-departmental engagements and communications to ensure successful delivery of digitalization and business improvement solutions. Prepares directives, issuances, memoranda, policy statements, legislative proposals, and other written guidelines and recommendations (such as Governance Documents, articles included in BU Communications emails, IRMs, proposals for IT consideration of system add-ons) to introduce new initiatives and recommend effective operations consistent with policies and objectives. Research the market to improve service offerings in business and technology management, for application to operational and system programs at the team, BU, and enterprise levels. Collaborates with subject matter experts in other business units on best practices, strategies, and effective administrative techniques STANDARD POSITION DESCRIPTIONS (SPD): PD24132 Visit the IRS SPD Library to access the position descriptions.

What we are looking for

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. GS-13 QUALIFICATIONS: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Experience evaluating enterprise Human Capital systems and databases and identifying inefficiencies, risks, and compliance issues of IRS human capital programs to strengthen internal controls and support accountability across the agency. Experience leading project assignments that require a wide range of analytical and evaluative methods and techniques to implement technology applications and/or software projects. Experience meeting with internal and external business stakeholders and senior management to define goals and objectives of projects, supporting all aspects of project planning, execution, and implementation. Experience with oral and written communication including writing reports and presenting findings and recommendations to internal and external business stakeholders and senior management. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.

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