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• Accreditation Specialist

  Better Business Bureau, Canton Region/Greater WV · Canton, OH 44703

  Position Title: Accreditation Specialist Benefits: Eligible for full-time employee benefits Work Schedule: • Monday–Thursday: 8:00 a.m. – 4:00 p.m. • Friday: 8:00 a.m. – 3:30 p.m. Position Summary The Accreditation Specialist is responsible for providing administrative and operational support to the Vice President of Accreditation in the processing, qualification, renewal, and retention of BBB Accredited Businesses. This position plays an important role in ensuring that new accreditation applications are processed accurately and efficiently, company information and BBB records remain current and accurate, and existing Accredited Businesses receive timely and professional assistance throughout the renewal process. The ideal candidate will be highly organized, detail-oriented, professional, and comfortable communicating with businesses by telephone, email, and in person. The Accreditation Specialist must be able to manage multiple priorities while maintaining a high level of accuracy and customer service. Essential Duties and Responsibilities Accreditation Applications • Assist with the processing of new BBB Accreditation applications. • Review applications for completeness and accuracy. • Conduct preliminary research and gather information necessary to qualify prospective Accredited Businesses. • Assist the Vice President of Accreditation in determining whether businesses meet BBB Accreditation standards and requirements. • Follow up with applicants to obtain missing information or documentation. • Enter and maintain accurate business information in BBB systems and databases. • Communicate with prospective businesses regarding the accreditation process and requirements. • Assist with the preparation and processing of accreditation approvals, denials, and other correspondence as directed. Data Quality and Record Maintenance • Maintain accurate and up-to-date business records within BBB databases and systems. • Research and correct inaccurate, incomplete, or outdated business information. • Verify business names, addresses, telephone numbers, websites, ownership information, and other relevant company data. • Identify duplicate or inconsistent records and assist in resolving data issues. • Perform periodic data-quality reviews to ensure the integrity of BBB records. Accreditation Renewals and Retention • Assist with the annual renewal process for existing BBB Accredited Businesses. • Contact Accredited Businesses regarding upcoming renewals and outstanding information. • Assist in processing renewal paperwork and updating business records. • Help identify businesses that may be at risk of non-renewal and bring concerns to the attention of the Vice President of Accreditation. • Provide professional and responsive customer service to existing Accredited Businesses. • Assist with retention efforts and other activities designed to strengthen relationships with BBB Accredited Businesses. Administrative Support • Provide administrative assistance to the Vice President of Accreditation as needed. • Prepare correspondence, reports, spreadsheets, lists, and other materials. • Assist with tracking applications, renewals, follow-ups, and other accreditation-related activities. • Maintain confidentiality of business and organizational information. • Answer telephone calls and respond to emails in a professional and timely manner. • Assist with scheduling meetings, appointments, and other accreditation-related activities. • Perform other duties and responsibilities as assigned by the Vice President of Accreditation. Special Events and Community Activities The Accreditation Specialist will assist with BBB events and activities throughout the year, including but not limited to: • Annual BBB Shred Events and related community events. • Annual BBB Golf Outing. • Trade shows and business expos. • BBB promotional and educational events. • Community outreach activities. • Other BBB events, programs, and initiatives as assigned. Participation may occasionally require adjusted hours or work outside the employee's normal schedule, with appropriate notice. Qualifications Required: • High school diploma or equivalent. • Strong organizational and time-management skills. • Excellent attention to detail and accuracy. • Strong written and verbal communication skills. • Professional telephone and email communication skills. • Ability to work independently and as part of a team. • Ability to maintain confidential information. • Proficiency with Microsoft Office, including Word, Excel, and Outlook. • Ability to learn and effectively use BBB databases and other software systems. • Ability to manage multiple tasks and priorities in a deadline-driven environment. Preferred: • Previous experience in an administrative, customer service, sales support, membership, accreditation, or business-services position. • Experience working with databases or CRM systems. • Previous experience working with businesses or nonprofit organizations. • Knowledge of the Better Business Bureau mission, standards, and accreditation process. Knowledge, Skills, and Abilities The successful candidate should demonstrate: • Attention to Detail: Ability to identify errors and maintain accurate records. • Organization: Ability to manage applications, renewals, follow-ups, and other assignments efficiently. • Customer Service: Ability to interact professionally and positively with business owners, managers, employees, and the public. • Communication: Ability to communicate clearly and professionally by phone, email, and in person. • Judgment: Ability to recognize issues that require additional review and bring them to the attention of the Vice President of Accreditation. • Technology: Ability to learn new software, databases, and internal systems. • Teamwork: Willingness to assist other BBB staff and departments when needed. • Flexibility: Willingness to take on additional responsibilities and assist with special projects and events. Performance Expectations The Accreditation Specialist is expected to: 1. Process accreditation applications accurately and in a timely manner. 2. Maintain a high level of data accuracy within BBB systems. 3. Provide professional and courteous service to prospective and existing Accredited Businesses. 4. Meet established deadlines for applications, renewals, follow-ups, and administrative assignments. 5. Maintain confidentiality and demonstrate sound professional judgment. 6. Work collaboratively with the Vice President of Accreditation and other BBB staff. 7. Represent the Better Business Bureau in a professional manner at all times. 8. Demonstrate a willingness to assist with BBB programs, events, and organizational initiatives. Physical and Work Requirements The position is primarily an office-based position and requires the ability to: • Sit and work at a computer for extended periods. • Communicate by telephone and email throughout the workday. • Occasionally lift and carry materials and supplies associated with BBB events. • Assist with setup, operation, and breakdown of trade shows, Shred Events, the Annual Golf Outing, and other BBB events as needed. Compensation and Benefits This is a full-time, non-exempt position. The employee will be eligible for BBB Canton employee benefits in accordance with the organization's current benefit policies and eligibility requirements. Disclaimer This description covers core duties but isn’t exhaustive. Responsibilities may adjust based on organizational needs. The Better Business Bureau serving the Canton Region / Greater West Virginia is an equal opportunity employer.

  $32,000 – $32,000/yrAdministrative & Office6d ago

• Supervisory Program Management Specialist

  Federal Aviation Administration · Summit County, Ohio

  Serves as a Front-Line Manager within a Flight Standards organization. The incumbent will execute the Agency¿s aviation safety mission, while responsible for communicating and building change coalitions, seeking out opportunities to involve teams in supporting change across the organization, and employing best practices for sponsoring change and managing resistance. The Front-Line Manager assists in the planning, organizing, setting priorities and allocation of work for a unit, group or team. Defines/redefines priorities as needed while meeting changing demands. Manages and monitors individual and unit, group, or team performance standards with organizational initiatives, goals, and objectives by providing feedback, acknowledging achievement, and addressing performance deficiencies. Incumbent has authority and responsibility to make decisions and take action in the assigned program areas, subject to higher level manager's administrative review. Higher-level management reviews performance periodically by utilizing/reviewing work products, status reports, and organizational measures in place to ensure timeliness, policy compliance, and overall alignment with the Flight Standards Service. Directs the work of subordinate employees at the organizational unit level creating appropriate expectations for achieving intended results. Managerial duties include planning, organizing, setting priorities; assigning and allocating work for a unit, group, or team; monitoring and evaluating performance; coaching and developing employee capabilities; approving leave; and taking or recommending corrective/disciplinary action, as appropriate. Defines/redefines priorities as needed while meeting changing demands. Delegates the work that is appropriate for others under their direct supervision. Identifies relevant stakeholders associated with the work of the unit or branch and engages to receive feedback on unit performance, relationships and individual well-being. Creates partnerships exemplified by mutual respect, productive conflict, and effective action taking to address service issues. Encourages teamwork within the unit or branch exemplified by ensuring individuals are working with others beyond their area of expertise, specialty or job role to collect and consider other views and perspectives. Applies advanced knowledge of the technical and administrative aspects of the directed work, typically governed by established guidelines, policies, and procedures. Faces challenges or barriers, taking time to consider and discuss a range of relevant views from direct reports, peers and others. Takes actions to address impediments to success for individuals, unit, or team. Creates, communicates and reinforces clarity of direction for individuals. Views questions from direct reports as opportunities to clarify direction, learn, and grow. Builds and maintains external stakeholder trust and confidence. Works collaboratively to resource and achieve critical priorities effectively across functions and cultures. Works collaboratively with stakeholders and service providers in designing and providing a sound business case to next-level manager for fiscal and human resource needs that support individual direct reports and the unit, group, or team, aligning with the expectations of Flight Standards (FS). Contacts are primarily within the organizational unit, major subdivision and the LOB/SO with subordinates, peers, and higher-level managers to discuss the status of projects/programs and to plan for the future. Contributes views, perspective, and experience as a member of the office, branch, or division leadership team. Anticipates changes that affect organizational vision and assists in developing new policies and procedures. Develops strategies to implement organizational change. Demonstrates a positive attitude to achieving results, quickly recovering from setbacks, and learning from experience. Models creative thinking and innovation. Performs other duties as assigned.

  $95,489 – $148,037/yrvia USAJOBSAdministrative & Office4h ago

• Telecommunications Specialist

  Federal Aviation Administration · Green, Ohio

  Serves as a Telecommunications Specialist within the NASEO Telecomm Services Group, Telecomm Administrative Services Team. The Telecommunications Specialist performs multiple, varying, and complex assignments under the limited direction of a manager, project/program manager, team leader, or more experienced technical specialist. May act as a contributing specialist on large work activities or as a team leader for single or small work activities. Applies experience and advanced technical knowledge policies and principles relative to a variety of telecommunication applications ranging from Internet Protocol (IP) networks, Time Division Multiplexing (TDM) technology, fiber optics, microwave technology, telephone systems and/or Private Branch Exchanges (PBX) systems. Utilizes telecommunications experience and knowledge to accomplish assignments and develop plans and techniques to improve programs and policies. Understands how this technical area interacts with, or is affected by, other disciplines and considers the objectives of the major subdivision and/or LOB when developing, integrating, and implementing solutions to diverse, complex problems. Performs technical and analytical work pertaining to the planning, development, testing, integration, installation, utilization, or modification of telecommunications systems, facilities, services, and procedures. Defines, plans and organizes assigned resources for the installation of new or modified hardware/software and telecommunications systems. Allocates systems resources for accomplishing small work activities within established schedules. Maintains accounts, network rights and access to systems and equipment, administers passwords. Maintains integrity of mainframe, hardware, software and/or telecommunications systems. Monitors assigned systems to ensure they remain in an operational status. Analyzes problems and restores systems/service. Responsible for system design and integration; investigation and inspection activities, and compliance and enforcement actions. Designs, develops, monitors, and conducts a variety of technical and operational tests and evaluations of a wide range of communications equipment, systems, networks, and facilities. Contacts are internal and external. May act as a key technical point of contact for assigned activities. Contributes to the preparation of management/technical reports or contractual documents, and may communicate the overall results of a project or work activity to FAA management, the aviation and aerospace industries, and other external parties. Work activities typically support and may be vital to the success of projects or activities of one or more organizational units, subdivisions, and LOBs/Staff Offices. In some areas, the work may affect the safety and security of customers and may have a direct impact on the National Air Space (NAS). The work is reviewed periodically, typically at major milestones and at completion, for technical compliance and alignment with the requirements of the project or other work activity.

  $77,351 – $119,883/yrvia USAJOBSAdministrative & Office4h ago