Accreditation Specialist

Position Title: Accreditation Specialist Benefits: Eligible for full-time employee benefits Work Schedule: • Monday–Thursday: 8:00 a.m. – 4:00 p.m. • Friday: 8:00 a.m. – 3:30 p.m. Position Summary The Accreditation Specialist is responsible for providing administrative and operational support to the Vice President of Accreditation in the processing, qualification, renewal, and retention of BBB Accredited Businesses. This position plays an important role in ensuring that new accreditation applications are processed accurately and efficiently, company information and BBB records remain current and accurate, and existing Accredited Businesses receive timely and professional assistance throughout the renewal process. The ideal candidate will be highly organized, detail-oriented, professional, and comfortable communicating with businesses by telephone, email, and in person. The Accreditation Specialist must be able to manage multiple priorities while maintaining a high level of accuracy and customer service. Essential Duties and Responsibilities Accreditation Applications • Assist with the processing of new BBB Accreditation applications. • Review applications for completeness and accuracy. • Conduct preliminary research and gather information necessary to qualify prospective Accredited Businesses. • Assist the Vice President of Accreditation in determining whether businesses meet BBB Accreditation standards and requirements. • Follow up with applicants to obtain missing information or documentation. • Enter and maintain accurate business information in BBB systems and databases. • Communicate with prospective businesses regarding the accreditation process and requirements. • Assist with the preparation and processing of accreditation approvals, denials, and other correspondence as directed. Data Quality and Record Maintenance • Maintain accurate and up-to-date business records within BBB databases and systems. • Research and correct inaccurate, incomplete, or outdated business information. • Verify business names, addresses, telephone numbers, websites, ownership information, and other relevant company data. • Identify duplicate or inconsistent records and assist in resolving data issues. • Perform periodic data-quality reviews to ensure the integrity of BBB records. Accreditation Renewals and Retention • Assist with the annual renewal process for existing BBB Accredited Businesses. • Contact Accredited Businesses regarding upcoming renewals and outstanding information. • Assist in processing renewal paperwork and updating business records. • Help identify businesses that may be at risk of non-renewal and bring concerns to the attention of the Vice President of Accreditation. • Provide professional and responsive customer service to existing Accredited Businesses. • Assist with retention efforts and other activities designed to strengthen relationships with BBB Accredited Businesses. Administrative Support • Provide administrative assistance to the Vice President of Accreditation as needed. • Prepare correspondence, reports, spreadsheets, lists, and other materials. • Assist with tracking applications, renewals, follow-ups, and other accreditation-related activities. • Maintain confidentiality of business and organizational information. • Answer telephone calls and respond to emails in a professional and timely manner. • Assist with scheduling meetings, appointments, and other accreditation-related activities. • Perform other duties and responsibilities as assigned by the Vice President of Accreditation. Special Events and Community Activities The Accreditation Specialist will assist with BBB events and activities throughout the year, including but not limited to: • Annual BBB Shred Events and related community events. • Annual BBB Golf Outing. • Trade shows and business expos. • BBB promotional and educational events. • Community outreach activities. • Other BBB events, programs, and initiatives as assigned. Participation may occasionally require adjusted hours or work outside the employee's normal schedule, with appropriate notice. Qualifications Required: • High school diploma or equivalent. • Strong organizational and time-management skills. • Excellent attention to detail and accuracy. • Strong written and verbal communication skills. • Professional telephone and email communication skills. • Ability to work independently and as part of a team. • Ability to maintain confidential information. • Proficiency with Microsoft Office, including Word, Excel, and Outlook. • Ability to learn and effectively use BBB databases and other software systems. • Ability to manage multiple tasks and priorities in a deadline-driven environment. Preferred: • Previous experience in an administrative, customer service, sales support, membership, accreditation, or business-services position. • Experience working with databases or CRM systems. • Previous experience working with businesses or nonprofit organizations. • Knowledge of the Better Business Bureau mission, standards, and accreditation process. Knowledge, Skills, and Abilities The successful candidate should demonstrate: • Attention to Detail: Ability to identify errors and maintain accurate records. • Organization: Ability to manage applications, renewals, follow-ups, and other assignments efficiently. • Customer Service: Ability to interact professionally and positively with business owners, managers, employees, and the public. • Communication: Ability to communicate clearly and professionally by phone, email, and in person. • Judgment: Ability to recognize issues that require additional review and bring them to the attention of the Vice President of Accreditation. • Technology: Ability to learn new software, databases, and internal systems. • Teamwork: Willingness to assist other BBB staff and departments when needed. • Flexibility: Willingness to take on additional responsibilities and assist with special projects and events. Performance Expectations The Accreditation Specialist is expected to: 1. Process accreditation applications accurately and in a timely manner. 2. Maintain a high level of data accuracy within BBB systems. 3. Provide professional and courteous service to prospective and existing Accredited Businesses. 4. Meet established deadlines for applications, renewals, follow-ups, and administrative assignments. 5. Maintain confidentiality and demonstrate sound professional judgment. 6. Work collaboratively with the Vice President of Accreditation and other BBB staff. 7. Represent the Better Business Bureau in a professional manner at all times. 8. Demonstrate a willingness to assist with BBB programs, events, and organizational initiatives. Physical and Work Requirements The position is primarily an office-based position and requires the ability to: • Sit and work at a computer for extended periods. • Communicate by telephone and email throughout the workday. • Occasionally lift and carry materials and supplies associated with BBB events. • Assist with setup, operation, and breakdown of trade shows, Shred Events, the Annual Golf Outing, and other BBB events as needed. Compensation and Benefits This is a full-time, non-exempt position. The employee will be eligible for BBB Canton employee benefits in accordance with the organization's current benefit policies and eligibility requirements. Disclaimer This description covers core duties but isn’t exhaustive. Responsibilities may adjust based on organizational needs. The Better Business Bureau serving the Canton Region / Greater West Virginia is an equal opportunity employer.