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The Advanced Medical Support Assistant (AMSA) serves in VISN 23 VA Health Connect, formerly known as the Clinical Contact Center (CCC) as part of an interprofessional healthcare team working collaboratively with the other VA Health Connect pillars in resolution or direction of calls via various contact modalities. Announcement will close once 50 applicants is reached Total Rewards of a Allied Health Professional Major duties include but are not limited to: Provides specialized and expert administrative patient support while working collaboratively in an interprofessional coordinated care delivery model. Works collaboratively with VISN programs, services, and interprofessional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video. Answering telephones, secure messages and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the VISN CCC, scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Recommends changes to existing clinic procedures based on current administrative guidelines. Other assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; processing medication refill requests; reviewing electronic health record, obtaining medical records, faxing, participating in huddles (with cameras on) with other MSAs and/or VISN CCC staff to determine the daily needs of the VISN CCC, monitoring outpatient appointments in areas of responsibility; and verifying and updating demographics when contacted by patients. Manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs interprofessional team members about shared patients (i.e.)., those who receive their care at multiple VA centers or those who receive care in the community. Provides information and resolution to Veterans' request within scope, uses administrative judgement to escalate symptomatic concerns to clinicians within the VISN CCC or directs the contact to the appropriate discipline within the VISN CCC or department for resolution. Screens incoming contacts and independently routes the contacts to the appropriate area for resolution. Uses various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the unit. Operates within the various contact modalities to receive and respond to incoming and outgoing contacts using computerized interfaces and telecommunications hardware and software. Work Schedule: Full-time; Monday - Friday. Operating hours are 7am - 7 pm CST; including some Federal holidays, multiple shifts available to be discussed in interview. Telework: Not applicable, this is a remote position. Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

As a Supervisory Personnel Security Specialist at the GS-0080-13, you will be part of Facilities, Security and Emergency Mgmt, Office of Personnel Management. If selected, you will oversee personnel vetting and credentialing operations, supervise staff, manage personnel security systems and contracts, and ensure security programs and processes comply with applicable requirements. Oversees personnel vetting and Personal Identity Verification credentialing operations, including processing, issuance, eligibility determinations, and program reporting. Reviews investigations and continuous vetting information and makes suitability, fitness, credentialing, and national security determinations. Supervises personnel by assigning work, evaluating performance, providing coaching and training, addressing performance issues, and managing section resources. Analyzes personnel security policies, regulations, and operational requirements and recommends or implements changes to program procedures and processes. Oversees personnel security service contracts, including acquisition support, contractor performance, invoices, funding, and compliance with contract requirements. Oversees personnel security databases and coordinates with information technology stakeholders on system enhancements, automation, testing, and new capabilities.

The incumbent serves as Lead Advanced Medical Support Assistant (Lead MSA) in a VISN Clinical Contact Center (CCC) as part of an interprofessional healthcare team. Key responsibilities include: - Routing clinical questions to the appropriate clinical staff. - Assessing and determining the needs of Veterans and caregivers. - Providing information regarding available programs and initiatives. Collaborating across disciplines to support comprehensive care coordination for the Veteran The Lead MSA is responsible for the coordination of MSA assignments and workflow found in an interprofessional coordinated care delivery model. Responsible for daily workload assessments, assigning work assignments; assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interprofessional settings. Assists the unit with complex and non-standard procedures, including clinical flow process related to access to care across multiple clinics, specialties and/or community resources. Works collaboratively with VISN programs, services, and interprofessional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video. Monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include but are not limited to: assuring coverage of all areas of work, ensuring accurate and timely scheduling of appointments, providing guidance to staff members, to include changes impolicies and procedures; distributing and balancing workload: creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of assigned areas' and acting as a liaison between MSA and staff to resolve day to day conflicts. Other assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; processing medication refill requests; reviewing electronic health record, obtaining medical records, participating in huddles with other MSAs and/or VISN CCC staff to determine the daily needs of the VISN CCC, monitoring outpatient appointments in areas of responsibility; and verifying and updating demographics when contacted by patients. Manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs interprofessional team members about shared patients (i.e.)., those who receive their care at multiple VA centers or those who receive care in the community. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Provides information and resolution to Veterans' requests within scope, uses administrative judgement to escalate symptomatic concerns to clinicians within the VISN CCC or directs the contact to the appropriate discipline within the CCC or department for resolution. Screens incoming contacts and independently routes the contacts to the appropriate area for resolution. Uses advanced knowledge of health care process as it relates to access of care to ensure Veteran appointment scheduling is efficient, operational and prioritized to maintain Veteran flow and clinic readiness. Utilizes various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the unit. Operates within the various contact modalities to receive and respond to incoming and outgoing contacts using computerized interfaces and telecommunications hardware and software. Provides accurate details of organizational information to Veterans regarding the different services the VA offers. Provides high-quality customer service to Veterans and their families/caregivers. Communicates tactfully and effectively to customers. Resolves Veteran complaints as appropriate. Performs duties as assigned to ensure efficient and effective operations. Work Schedule: 11:30am - 8:00pm (EST) Telework: Remote 100% Virtual: Yes this is a virtual position. Functional Statement #: FS# 512-24239-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

WHAT IS THE INDEPENDENT OFFICE OF APPEALS? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position is to be filled in following area: Supervisory Appeals Officer - Appeals Team Manager (Settlement Officer) This job/announcement is open only to current permanent IRS competitive service employees in the Independent Office of Appeals business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Participates with the Area Director in the development of program plans and otherwise assists in the administration of the office. Coordinates function with Counsel and Operating Division officials as required to review workflow, procedures, and training to ensure proper administration of the law. Maintains effective relationships with managers and employees at all levels of the Appeals organization, and with taxpayers or taxpayer representatives. Interacts with taxpayers and representatives to determine and meet customer expectations. Holds conferences and negotiates issues to resolve tax disputes. Conducts legal research and makes reasoned judgments on matters of fact and law. Evaluates the strength of the litigating position of contesting parties and negotiates case resolutions. Facilitates the success of the team members in promoting customer satisfaction, employee satisfaction, and business results. Approves settlements for cases that exceed team members' settlement authority. Ensures team member settlements and team objectives comply with appeals vision and values. Analyzes new laws to determine possible impacts on Appeals' inventory and processes. Develops current and new tax law training, IRM sections, and guidelines/desk guides for the team as well as for all Appeals, Compliance, and Chief Counsel. Reviews new regulations, technical changes, and recent case law to assure controls are in place to properly administer new laws and ensure fair and equitable settlement of tax controversies. Coordinates and leads the team to implement changes related to technology, processes, procedures, and the new tax laws STANDARD POSITION DESCRIPTIONS (SPD): PD97912 Visit the IRS SPD Library to access the position descriptions.

See below for important information regarding this job. Provides advanced emergency medical dispatch life support through pre-arrival instructions to callers. Operates and maintains all Dispatch Call Center equipment, including State Police Systems to obtain criminal background information. Prepares and maintains reports and records relating to emergency responses.

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. Serves as a training instructor in a vocational or occupational training program in the Education Department of a Federal Bureau of Prisons (BOP) correctional facility and may also serve as a program coordinator for other vocational/occupational training programs. Selects and/or develops curriculums which focus on the appropriate vocational training area. This position has direct responsibility for the delivery of classroom training for vocational and apprenticeship courses in the field/trade of Carpentry. Develops a curriculum design and record-keeping system to organize and track student progress through identified course work. Ensures the training program(s) are implemented and delivered in compliance with Bureau policies, Department of Labor, and Bureau of Apprenticeship and Training regulations, and the standards established by other certifying agencies and organizations. Serve as apprenticeship program coordinator with responsibility for coordinating the various occupational training programs and classes, as well as responsibilities which include development, review and evaluation of the vocational trades program. Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Who we are: At FRX Ohio, exceptional cannabis begins with exceptional cultivation. As one of the largest Certified Kind cannabis cultivators in the United States, we are committed to growing cannabis with integrity, transparency, and an unwavering focus on quality. Because cannabis cannot be certified USDA Organic under current federal law, the Certified Kind program provides an independent, third-party verification modeled after internationally recognized organic standards. Through rigorous in… This is a summary. Read the full posting and apply on the employer's site.

The Inpatient Lead Coder must be able to perform all duties of an MRT (Coder). They serve as a subject matter expert and resource for coding staff and other health care professionals regarding coding guidelines, policies, and regulatory requirements for inpatient health records. Temporarily eligible for Remote work within 50 miles of a VA Medical Center. May fall under the Presidential Memorandum tiled "Return to In-Person Work" which will require you to go into the office if the exemption is not approved at the next review. Duties include but are not limited to the following: Performs and/or reviews the assignment of International Classification of Diseases, Clinical Modification (ICD-10-CM), ICD-10-PCS procedure codes, and Diagnosis Related Grouping (MS-DRGs or APR-DRGS) based on documentation within inpatient medical records. Conducts regular internal audits of inpatient coding to ensure accuracy, compliance with regulatory and VA policies, and appropriate reimbursement. Collaborates with providers, clinical documentation, resolve coding discrepancies, and support accurate clinical documentation. Provides direction and support to the inpatient coding team, assists in workload distribution, and acts as a coordinator for inpatient coding-related Initiatives. Orient and instruct new coding personnel and/or students on coding, abstracting and use of the electronic health recorder and encoder software. Ensure audit findings and claim denials related to coding errors are resolved and/or daily coding rejects corrected for accurate billing and data collection. Monitor trends and/or changes in regulatory and policy requirements affecting coding practices and identify educational needs. Develop coding training material and present a curriculum encompassing ongoing training initiatives. Provide assistance with coding inquiries from providers, MRTs (Coder), billers and other faculty staff. Other duties as assigned Total Rewards of a Allied Health Professional Work Schedule: Monday-Friday Administrative Hours Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Remote: The option for remote work will be assessed continuously, and the selected individual may need to return to a VA office if required. The selectees must live within 50 miles of a VA Medical Center (NOTE: This does not include CBOCs). Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not applicable, this is a remote position. Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized

The Pharmacy Technician serves as a Certified Pharmacy Technician in the Veterans Integrated Service Network (VISN) Clinical Contact Center as a part of an interdisciplinary healthcare team to support the mission VISN 10 VA Health Connect. VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws A Certified Pharmacy Technician is efficient, motivated, focuses on customer satisfaction and, under the authority of the VISN Clinical Contact Center Pharmacy Director, or designee, is responsible for the technical management of all patient care activities regarding pharmacy services in the Clinical Contact Center. The incumbent is responsible to the VISN Clinical Contact Center Pharmacy Supervisory staff for ensuring that the daily work assignments in this area are completed in a timely, efficient and customer-oriented manner. The incumbent is expected to strive to achieve First Contact Resolution (Fc) when possible. The incumbent is expected to maintain a high degree of accurate productivity and performance while being extremely sensitive to the specific contribution to total patient care. As required and assigned, the incumbent is expected to accomplish all duties normally performed by general VISN Clinical Contact Center pharmacy technicians at the lower grade level. Specialized duties, addition to the generalized duties include, but are not limited to the following: Works collaboratively with VISN programs, services, and interdisciplinary team members to provide access to care and meet the need of Veterans, their family members and/or legal representatives via various available contact modalities to include, but not limited to, telephone calls, VA Health cat messages, and secure messages, regarding a broad range of topics including medication refills and renewals, basic billing inquiries, and procedural pharmacy activities. Routinely reviews computer medication profiles for therapeutic duplication, prescription non-compliance, allergies, and drug interactions. Seeking assistance with identified individuals from a Clinical Pharmacist or supervisor for further evaluation, if needed. Processes and submits patient requests for new prescription orders and renewal requests, including controlled substances, into the computer accurately, thoroughly, and in a timely manner. Use approved VISN Clinical Contact Center Pharmacy protocols when appropriate to satisfy patient medication requests. Consistently documents patient contact and resolution in VISN Clinical Contact Center software and/or the Electronic Health Record (HER) to include, but not limited to, what was requested, what action was taken, and any other information which may be pertinent during future research. Assists in the documentation of medication variances. Assists in training for lower graded technicians and technician students. Assists in the completion of workload for other VISN Clinical Contact Center Pharmacy Services in the event of natural disasters, low staffing, or other contingency needs. Performs all duties of lower graded technicians, as required. Actively and diligently treats all Veterans with respect and utmost dignity. Seeks to solve Veteran's concerns at first contact. When required, refers to other VA resources to assist in the resolution process. Always resolves all Veteran issues in a timely and caring manner with emphasis on providing first contact resolution. Seeking assistance from designated Lead Technician, pharmacist or supervisor when responding to unusual questions or when reasonable attempts to satisfy a caller have been unsuccessful. Follows applicable regulations and instructions regarding access to computerized files. Ensures Electronic Health Record (EHR) access to all sites serviced are maintained. Participates in continuous daily improvement and VISN VA Health Connect initiatives. Maintains National Pharmacy Technician Certification, PTCB or ExCPT. Completes additional duties as assigned. Work Schedule: There are three work schedules; they are: (1) Monday - Friday, 1:00pm - 9:30p EST with rotating weekends (every other) and holidays; (2) Monday - Friday, 2:00pm - 10:30p EST with rotating weekends (every other) and holiday; and (3)Monday - Friday, 3:00pm - 11:30p EST with rotating weekends (every other) and holidays. 25% or less - You may be expected to travel for this position. Remote: You will work from the location listed above. This position is designated as remote. Remote work is defined as full-time employment conducted outside of a VA facility or in VA-leased spaces. The option for remote work will be assessed continuously, and the selected individual may need to return to a VA office if required. The selectee must live within 50 miles of a VA Medical Center. Functional Statement #: 91483-A

The Inpatient Lead Coder must be able to perform all duties of an MRT (Coder). They serve as a subject matter expert and resource for coding staff and other health care professionals regarding coding guidelines, policies, and regulatory requirements for inpatient health records. Temporarily eligible for Remote work within 50 miles of a VA Medical Center. May fall under the Presidential Memorandum tiled "Return to In-Person Work" which will require you to go into the office if the exemption is not approved at the next review. Duties include but are not limited to the following: Performs and/or reviews the assignment of International Classification of Diseases, Clinical Modification (ICD-10-CM), ICD-10-PCS procedure codes, and Diagnosis Related Grouping (MS-DRGs or APR-DRGS) based on documentation within inpatient medical records. Conducts regular internal audits of inpatient coding to ensure accuracy, compliance with regulatory and VA policies, and appropriate reimbursement. Collaborates with providers, clinical documentation, resolve coding discrepancies, and support accurate clinical documentation. Provides direction and support to the inpatient coding team, assists in workload distribution, and acts as a coordinator for inpatient coding-related Initiatives. Orient and instruct new coding personnel and/or students on coding, abstracting and use of the electronic health recorder and encoder software. Ensure audit findings and claim denials related to coding errors are resolved and/or daily coding rejects corrected for accurate billing and data collection. Monitor trends and/or changes in regulatory and policy requirements affecting coding practices and identify educational needs. Develop coding training material and present a curriculum encompassing ongoing training initiatives. Provide assistance with coding inquiries from providers, MRTs (Coder), billers and other faculty staff. Other duties as assigned Work Schedule: Monday-Friday Administrative Hours Telework: Not applicable, this is a remote position. Remote: The option for remote work will be assessed continuously, and the selected individual may need to return to a VA office if required. The selectees must live within 50 miles of a VA Medical Center (NOTE: This does not include CBOCs). Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized