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WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CAS-Customer Account Services - Submission Processing Headquarters eFile Services, DSB Sec 2 This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Serves as a first-line supervisor with full authority and accountability for planning, directing, coordinating, and evaluating the work of a staff engaged in highly complex analytical, evaluative, and program management activities that have significant organizational impact. Assigns work based on evolving priorities, level of difficulty, and employee competencies; establishes and communicates performance standards aligned with strategic goals; and rigorously evaluates employee performance to ensure excellence in quality, timeliness, and mission outcomes. Provides authoritative leadership in workforce planning, including recruitment, selection, succession planning, and the development of a high-performing workforce, while fostering an inclusive and results-driven environment. Exercises delegated managerial authority in a full range of employee relations matters, including performance management, disciplinary and adverse actions, and conflict resolution, ensuring adherence to merit system principles and labor relations obligations within a unionized environment. Directs the allocation and management of resources-including human capital, budget, and technology-to optimize operational efficiency and program effectiveness. Ensures compliance with policies, procedures, and internal control standards. Communicates strategic direction, organizational priorities, and program changes to staff and key stakeholders, and represents the organization in high-level meetings, briefings, and cross-functional initiatives. STANDARD POSITION DESCRIPTIONS (SPD): PD92802 Visit the IRS SPD Library to access the position descriptions.

WHAT IS HUMAN CAPITAL OFFICE? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): HCO - Strategy, Data and Optimization Division in Department Business Systems Planning & Governance (BSP&G). REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Strategic Project Leadership - Leads the full lifecycle of complex, cross-functional projects from initiation through closeout, ensuring alignment with agency goals, timelines, and resource constraints. - Defines project scope, objectives, deliverables, and success metrics in collaboration with stakeholders. - Develops and manages integrated project plans, timelines, and budgets; monitors progress and adjusts plans to ensure successful execution. Advanced Program and Process Analysis - Conducts comprehensive evaluations of internal operations, administrative functions, and program performance to identify improvement opportunities. - Designs and implements evaluation plans, performance metrics, and data collection methodologies to assess program effectiveness and operational efficiency. STANDARD POSITION DESCRIPTIONS (SPD): PD26022 Visit the IRS SPD Library to access the position descriptions.

The Incumbent serves as a Management Analyst within the Office of Mental Health Suicide Prevention, located in (Crisis Operations), Veterans Crisis Line (VCL) Crisis Operations. The VCL is a 24-hour, 7 days a week, 365 days a year service aimed at connecting callers, texters and chatters, worldwide to a caring, qualified VA employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their family members. The major duties of this position include but are not limited to: Composes executive level correspondence, memorandum, and reports, independently researches and gathers data and informational material. Reviews completed actions for priority, content, security markings, and to ensure that issues are correctly addressed, and that necessary levels of staff coordination have been accomplished. Gathers and analyzes factual data in various administrative program areas coordinating with management to provide solutions to moderately difficult administrative problems. Assemble, crosscheck, analyze, and interpreted data from a variety of sources to obtain accurate, relevant information. Undertakes critical, sensitive studies on programs providing critical background information, assessments, and recommendations for policy decision. Coordinates conference and meeting planning, informs participants of topics to be discussed, and prepares summaries following the meetings/conferences. Manages the office calendar and reviews and approves requests for meetings, develops agendas and attends meetings in order to takes notes and collaborate as needed. Assists with travel planning, which includes making hotel accommodations, airfare, local transportation, and meals and incidentals using an established electronic travel system. Developing and maintaining electronic and paper records management systems in order to track suspense dates and manage the disposition of documents. Develop, maintain, and monitor integrated reporting systems affecting programs with interrelated functions and operations. Performs other duties as assigned by management. Work Schedule: Monday-Friday 8am-4:30pm. Tour will be determined after final selections. Tour is subject to change based on program needs. Compressed/Flexible: May be available Remote: This is a remote position. Position Description/PD#: Management Analyst/PD77224A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized

WHAT IS Large Business & International (LB&I)? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): LBI - Office of Program and Business Solutions - Programs and Business Solutions Headquarters REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Meets with top-level managers and executives within the Service to define the overall goals and objectives of the project. Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Departmental and Service goals, schedules, and policies. Prepares recommendation for personnel and budget requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support. Establishes a system to review, control, and report on project status. Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project. STANDARD POSITION DESCRIPTIONS (SPD): PD91599 Visit the IRS SPD Library to access the position descriptions.

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CAS-Customer Account Services -Submission Processing Headquarters, eFS Services: BMF, Development Services, IMF and Industry Engagement Strategy Branches REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Serves as an expert analyst responsible for developing and/or interpreting guidance on program planning, execution, and evaluation. Leads or serves as a team analyst or advisor overseeing team members, project leaders, and/or project support personnel. Develops long-range program plans, goals, objectives, and milestones. Identifies and develops ways to resolve or address issues which directly affect the accomplishment of principal program goals and objectives. Researches and investigates new or improved business and management practices for application to operating programs. STANDARD POSITION DESCRIPTIONS (SPD): PD93663 Visit the IRS SPD Library to access the position descriptions.

The employee will serve as the Supervisory Program Analyst, located in the Quality, Training, and Risk Management Department, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members. Major duties include but are not limited to: Provides supervision to the Quality Management Officers who supervise the Quality Management Silent Monitor staff Plans and assigns work, sets priorities, advises employees on program goals and objectives Makes decisions based on sound clinical, evidence-based principles to optimize quality, effectiveness, and efficiency Develops and presents statistical, graphical, and narrative reports necessary to recommend the potential improvements to the Quality Assurance Clinical Officer and VCL leadership Ensures that frontline staff have knowledge and skills in crisis intervention techniques Ensures that call center industry standards, crisis intervention, suicide prevention skills, and information technology skills are being applied throughout VCL Is responsible for disseminating research to the Quality team for appropriate development and utilization in Coaching Explores and implements ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building, and improve business practices within the Quality team and VCL respectively Work Schedule: Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs. Compressed/Flexible Work Schedule: May be authorized upon supervisor approval after training per Agency policy. Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD#: Supervisory Program Analyst/PD07826A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not required Financial Disclosure Report: Not required This is not a bargaining unit position

About the Position: This position is with the US Army Corps of Engineers, Institute for Water Resources (IWR) Risk Management Center. Conducts financial and budgetary planning, programming, and analysis for the HQ-USACE Dam and Levee Safety Risk Management Programs. Manages funding, tracks execution, and resolves complex issues related to funding and appropriations for dam and levee safety initiatives. Applies management principles to ensure resources are optimally funded to meet national Dam and Levee Risk Management Program mission requirements. Evaluates funding resources, forecasts and makes periodic and quarterly assessments on the execution of each program, and provides guidance to subordinate activities. Develops positions on the appropriate use of funds, interprets policy, provides guidance, and defends Dam and Levee Safety programs.

This position is located at the Dayton VA Medical Center (VAMC) organizationally aligned under Community and Public Relations and the Veteran Experience Office (VEO) and will collect, analyze and validate various data concerning patient experience to include, but not limited to, Survey of Healthcare Experience of Patients (SHEP), Veteran Signals (V-Signals) and Patient Advocate Tracking System Replacement (PATS-R) etc. 2 Page Resume Limit DOES APPLY for this position Duties include: Prepares and analyzes reports for service lines related to Veteran satisfaction issues for the respective services. Analyzes trends, proposes process improvement and ensures capturing and communicating data analysis and trends to various Councils, Committees and Service meetings. Presents executive leadership, service leaders and management with detailed reports, findings and recommendations in regards to data quality and process improvements and initiatives to improve veteran experience and satisfaction. Makes significant contributions and/or provides technical leadership to high visibility projects to assist in identifying and resolving issues of strategic importance to the organization. Report Generation and Distribution: Prepare, validate, and distribute regular and ad hoc reports summarizing findings and recommendations for executive leadership, service chiefs, and program managers. Analyze data to identify trends, performance benchmarks, and improvement opportunities related to Veteran satisfaction. Conduct in-depth research and complex analyses on patient experience issues; provide expert recommendations and support special projects related to organizational improvement. Collaborates with all members of the health care team, Medical Center Administration, Site Managers' Offices and Executive Leadership. Participate in committees, councils, process improvement teams, and other forums as required to report on data findings and support strategic planning. Present findings and recommendations clearly in both written and oral formats; interact with stakeholders in a professional, respectful, and effective manner. Work Schedule: Full-Time, Monday-Friday, 7:30am - 4:00pm. Virtual: This is not a virtual position. Position Description/PD#: Data Analyst/PD92028A Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized.

The employee will serve as the Program Analyst, located int the Data & Information Department, Veterans Crisis Line (VCL), Veterans Affairs (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified VA employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their family members. Major duties include but are not limited to: Helping to manage documents and historical records to maintain data accuracy and integrity of databases, spreadsheets, tables, and data warehouse. Identifying irregularities in statistical trends or in statistical data. Evaluating, selecting, and modifying statistical methodologies and techniques to determine the most appropriate procedures for efficiency, reliability, and feasibility in call center operations. Coordinating the determination of the scope of surveys, optimum sample sizes, appropriate sampling procedures, and quantification of the reliability of estimates based on samples. Performs other duties as assigned by management. Work Schedule: Tour of Duty is typically Administrative Hours. Flexible Schedule may be available after training. VCL has multiple tours that cover our 24/7/365 operations (this does include Holidays). Tour is subject to change based on program needs. Remote: Yes, this is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD#: Program Analyst/PD07630A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

ASP provides the AIT organization optimal business solutions in strategic alignment with Agency goals and objectives. The Service Area provides innovative, strategically relevant, and integrated business services that improve FAA IT performance, enabling our customers to focus on the execution of their mission. The Policy and Administration Branch, ASP-110 coordinates and maintains enterprise-level policies, provides program management and compliance oversight for the FAA Directives, FAA Forms, FAA Paperwork Reduction Act, and FAA Section 508. This work is critical to ensure the FAA's technology systems are both accessible and compliant with federal standards. The branch also maintains the AIT Business Management System. This function establishes standardized procedures to ensure consistent, transparent, and high-quality service delivery within the AIT organization. Leverage expertise and advancements in technology to modernize organizational processes, proactively identify process gaps, employ synergies with internal/external programs, and implement corrective actions where necessary. Direct the work of subordinate employees in organization/project/program, which include planning, communicating the organization's vision and objectives, setting priorities, assigning tasks, monitoring and evaluating performance, coaching and developing employee capabilities, approving leave, and taking or recommending corrective/disciplinary action. Manage program resources by effectively allocating staff and funds to meet objectives, while directly contributing to the budget planning process to forecast short-, intermediate-, and long-term needs. Contacts are primarily within the organization, major subdivision and the LOB/SO with subordinates, peers, and higher-level managers to discuss the status of projects/programs and to plan for the future. Serve as a senior technical point of contact, communicating results and recommendations to stakeholders at all levels. May have frequent contact with customers, other government entities, and other external parties to interpret policies/procedures or for other project/program purposes. Provide technical expertise, policy guidance, and mentorship to less experienced staff. Work is typically governed by established policies, procedures, and organizational objectives that frequently leave room for discretion. Resolves all but unique problems without the intervention of higher-level management. Regularly called upon to identify problem areas, develop plans, techniques, and recommend new policies and procedures for resolution to address current and anticipated issues. Individual and organizational performance is reviewed periodically by higher-level management, usually through status reports and organizational performance measures. Has discretion to ensure the alignment of projects/programs with the tactical (short-term) and immediate objectives of the major subdivision. Work activities impact directly on project/program objectives for more than one organization unit and for the major subdivision. The work of this position also affects the major subdivision's internal and external customers.