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The Pittsburgh VA Medical Center-Monroeville VA Clinic is recruiting for an Advanced Medical Support Assistant position in Primary Care. The AMSA is responsible for scheduling and managing patient appointments, answering clinic phones, checking Veterans in and out for appointments, and directing all Veterans and visitors to the building. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and /or care in the community resources. Some of the major duties of this position include, and are not limited to: Experience in medical or administrative support within a healthcare setting Proficiency with electronic medical records (EMR) systems for scheduling, documentation, and care coordination Strong communication skills with the ability to engage compassionately with patients and families Knowledge of clinical terminology, referral processes, and confidentiality regulations (e.g., HIPAA) Ability to manage multiple priorities in a fast-paced, high-volume environment Experience with patient flow, appointment coordination, and interdisciplinary team collaboration Skills in de-escalation, triage, and handling sensitive or complex situations Experience working with veterans or individuals with complex psychosocial needs preferred Familiarity with VA policies and procedures is a plus Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit. Manage scheduling menus in VISTA to schedule appointments in GUI, ISS and other specialized scheduling programs Entering no-show information Work Schedule: 7:30am-4:00pm, Monday to Friday Work Schedule: 8:00am - 4:30pm, Monday to Friday Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. Serves as a Medication Technician in a Federal Bureau of Prisons Institution. Responsible for the administration and distribution of medication to inmates in various locations, including the Health Services Unit, Special Housing Units, or other designated areas within the institution. Administers medications to include but not limited to Oral, Topical, Nebulized, Meter Dose Inhaler, and Insulin, in a manner consistent with nationally recognized safe medical practices, to include accurate identification of the patient, medication, dosage, time, and route. Reports and records adverse medication reactions. Assists Pharmacist or other appropriate staff member in a variety of pharmacy related activities, including, but not limited to, entry of physician orders into a computerized pharmacy information system, preparation of medications for Pharmacist review, preparation of medication administration records, storage and inventory of pharmacy supplies, etc. Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Applicants must be a current-permanent employee of VISN 19; Rocky Mountain Network, Western CO VA Healthcare System. The incumbent serves as Supervisory Medical Support Assistant (MSA) in a VISN Clinical Contact Center (CCC) as part of an interprofessional healthcare team. Supervisory MSA provides support across multiple ancillary and interprofessional clinics and determines the needs of the Veteran/caregiver. The SMSA is responsible for routing clinical questions to appropriate medical staff. Duties for the Supervisory Medical Support Assistant include but are not limited to: Evaluating the work of subordinate staff. Resolving complex problems to ensure patient services are met, evaluating new products, equipment and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary. Provides information and resolution to Veterans' requests within scope, uses administrative judgement to escalate symptomatic concerns to clinicians within the VISN CCC or directs the contact to the appropriate discipline within the CCC or department for resolution. Screens incoming contacts and independently routes the contacts to the appropriate area for resolution. Uses advanced knowledge of health care process as it relates to access of care to ensure Veteran appointment scheduling is efficient, operational and prioritized to maintain Veteran flow and clinic readiness. Utilizes various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the unit. Operates within the various contact modalities to receive and respond to incoming and outgoing contacts using computerized interfaces and telecommunications hardware and software. Provides accurate details of organizational information to Veterans regarding the different services the VA offers. Provides high-quality customer service to Veterans and their families/caregivers. Communicates tactfully and effectively to customers. Resolves Veteran complaints as appropriate. Performs duties as assigned to ensure efficient and effective operations. Provides the full range of administrative and supervisor duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff and recommendations of awards and/or advancement. Collaborates, communicates and demonstrates customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Conduct surveys and reviews to ensure that optimal program efficiencies are achieved, and those resources are being appropriately and fully utilized. Provides briefing orientations, staff development, and training in a patient support setting. Manages fiscal matters, forecast resource and equipment needs and identify budget needs. Uses advanced knowledge of managing or leading patient support staff in VISN CCC. This includes independently utilizing reference sources, decision making and empowering the team to collaborate and resolve problems within a complex systems environment. Other related duties may be assigned. Work Schedule: Full Time; Monday - Friday, 0800-1630 MST. Duty Location: This is a remote position. Remote: Selectees will work 100% of the time in a non-VA owned space outside or inside of the local commuting area of parent station. The employee's workspace must be suitable for conducting business, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Remote exempted positions are reviewed annually and do not imply permanent remote work status. Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Appointments Above the Minimum Rate). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Functional Statement #: 52430A

The MSA serves as an Advanced Level Medical Support Assistant in Radiology Service for the modalities of Computed Tomography (CT), General Diagnostic, Ultrasound, Bone Density, Fluoroscopy, Magnetic Resonance Imaging (MR), Vascular, and Nuclear Medicine. Columbus The Radiology Service is in the main building at the Columbus Veterans Affairs Ambulatory Care Center. The Advanced MSA works collaboratively in an interdisciplinary setting within the Radiology Services department. The Advanced MSA is a subject matter expert for Radiology scheduling and patient preparation for exams. The incumbent follows scheduling, cancelling, and auditing guidance accurately and efficiently. They develop/maintain effective and efficient communication with patients for the purpose of scheduling and preparing patients for exams according to guidelines established at Local and National levels. The Advanced MSA coordinates with the Radiology Team to review Radiology monitors and Performance Measures by using various reports provided in the Radiology Informatics System and make any necessary adjustments. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Monday - Friday 8:00 am - 4:30 pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: FS# 93703-0 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

The is an open continuous announcement until September 30, 2026. Applications will be accepted and qualified candidates on an ongoing basis until vacancy is filled. The Intermediate Care Technician is an occupational specialty, especially for former military combat medics, medical technicians, and corpsmen. The Intermediate Care Technician duties include, but are not limited to: Observes patient status and keeps licensed personnel informed of any change in condition. Provides geriatric-specific care. Performs patient transport with or without cardiac monitor. Administration of medication. Assists licensed personnel with the delivery of care to patients with complex, specialized, and potentially life-threatening situations. Responds to medical emergencies as a part of the Rapid Response Team (RRT), Code Blue team, or medical transport team. Initiates cardiopulmonary resuscitation (BLS), use of automatic external defibrillator, and assists with airway management using bag-valve-mask (BVM), oral airway or nasal airway. Performs Cardiovascular monitoring to include: providing support, relief, and coverage as needed to central station telemetry. Recognizing lethal rhythms/arrhythmias (i.e. ventricular fibrillation and asystole) and immediately notifies appropriate staff. Collects specimens. Assists in behavioral/psychiatric situations in an emergency setting. Sets up equipment and surgical instrumentation. Performs Vital Signs and Point of Care Testing. Operates specialized medical equipment and assists with patient exams and screenings. Work Schedule: Variable shifts, rotating weekends and holidays Virtual: This is not a virtual position. Position Description/PD#: Intermediate Care Technician/S0031A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. Position located in the Health Services Department at a Federal Bureau of Prisons (BOP) correctional facility. Primarily responsible for providing emergency assessment and medical care to inmate patients. First responder at the scene of sudden illness or emergency and sometimes encounters situations which may be life threatening. Determines, upon consultation with a medical provider (physician/physician assistant/nurse practitioner), the most appropriate method of transportation to the local hospital. Prioritizes treatments for patients having multiple problems and employs a variety of established medical emergency procedures, techniques, methods and equipment, including the performance of emergency triage. Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

This is an OPEN CONTINUOUS ANNOUNCEMENT. The initial cut-off date for referral of eligible applications is Friday, May 29, 2026 and applicants will be referred on an 'as needed' basis thereafter. This Announcement has been extended through September 30, 2026, and may be extended if needed prior to the updated closing date. Note: Vacancies may not currently exist at all locations, but may later prior to the closing date. Applicants will be notified at time of referral. VA offers a comprehensive total rewards package: Total Rewards of a Allied Health Professional Medical Support Assistants will be assigned to interested facilities throughout VHA and may be permanently or temporarily (not to exceed 1-year) appointed on intermittent, part-time, or full-time schedule in support of the VA facilities across the Nation. This announcement is for the Medical Support Assistant (MSA) GS-05, which is the full performance level for MSAs. At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting and advises clinical staff on current administrative processes, and support work relating to the care and treatment given to patients in inpatient units, outpatient clinics, patient scheduling call centers, Care in the Community Support Staff (CitC), and ancillary support services. Responsibilities include but not limited to: Answer phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines Schedule, cancel, re-schedule patient appointments and/or consults Enter no-show information and monitor appointment requests from multiple electronic sources Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic Monitor both inpatient and outpatient appointments in areas of responsibility Verify and update demographics and insurance information when patients check-in for appointments Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.) Serve as an initial point of contact for the units, clinics, patient, call centers, CitC, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment Apply, knowledge of standard procedures, utilizing medical records, and medical terminology Work Schedule: A variety of work schedules are available; Work schedule will be determined upon selection. NOTE: May be expected to work rotating weekends and holidays. Telework: Telework availability depends on location and service line and is not guaranteed. Functional Statement #: 000000 Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)