Find your next job

PATIENT SERVICE REP - Oncology GENERAL STATEMENT OF DUTIES: Patient-focused tasks include greeting patients, scheduling appointments, scheduling any ordered tests, validating demographics, updating insurance coverage, and collection of co-pays and account balances. ESSENTIAL JOB FUNCTIONS: Duties performed in the PSR position include but are not limited to the following: Able to multitask, and to independently move from one area to another providing assistance where needed on a daily basis. Ans… This is a summary. Read the full posting and apply on the employer's site.

$100 sign on bonus after first 30 days, willing to train, full time, part time, mornings, days shift, evenings, afternoons, overnights, immediate start We are committed to providing exceptional care to individuals in need. Our caregivers are highly trained and compassionate, with a passion for making a positive impact in the lives of others. With flexible scheduling, caring environment, competitive pay, bonus opportunities. Working as a caregiver at Cornerstone Caregiving is a fulfilling and re… This is a summary. Read the full posting and apply on the employer's site.

The Advanced Medical Support Assistant (AMSA) serves in VISN 23 VA Health Connect, formerly known as the Clinical Contact Center (CCC) as part of an interprofessional healthcare team working collaboratively with the other VA Health Connect pillars in resolution or direction of calls via various contact modalities. Announcement will close once 50 applicants is reached Total Rewards of a Allied Health Professional Major duties include but are not limited to: Provides specialized and expert administrative patient support while working collaboratively in an interprofessional coordinated care delivery model. Works collaboratively with VISN programs, services, and interprofessional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video. Answering telephones, secure messages and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the VISN CCC, scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Recommends changes to existing clinic procedures based on current administrative guidelines. Other assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; processing medication refill requests; reviewing electronic health record, obtaining medical records, faxing, participating in huddles (with cameras on) with other MSAs and/or VISN CCC staff to determine the daily needs of the VISN CCC, monitoring outpatient appointments in areas of responsibility; and verifying and updating demographics when contacted by patients. Manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs interprofessional team members about shared patients (i.e.)., those who receive their care at multiple VA centers or those who receive care in the community. Provides information and resolution to Veterans' request within scope, uses administrative judgement to escalate symptomatic concerns to clinicians within the VISN CCC or directs the contact to the appropriate discipline within the VISN CCC or department for resolution. Screens incoming contacts and independently routes the contacts to the appropriate area for resolution. Uses various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the unit. Operates within the various contact modalities to receive and respond to incoming and outgoing contacts using computerized interfaces and telecommunications hardware and software. Work Schedule: Full-time; Monday - Friday. Operating hours are 7am - 7 pm central with multiple shifts available to be discussed in interview. Telework: Not applicable, this is a remote position. Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

This position is located in Patient Business Services at the Chalmers P. Wylie VA Medical Center. The Advanced Medical Support Assistant (A/MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The A/MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. Work Schedule: Monday - Friday, 8:30 am - 5:00 pm Telework: Available Virtual: This is not a virtual position. Functional Statement #: 91463-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

The Supervisory Health Technician (Ophthalmology) in a Level 2 or 3 facility performs difficult ophthalmic technical duties with considerable latitude for the exercise of independent judgment. At the Supervisory GS-10 level, the Health Technician (Ophthalmology) preforms complex assignments and program management duties such as overseeing the integration between ophthalmic medical devices and the electronic medical record system. The Supervisory Health Technician GS-10 (Ophthalmology) duties include but not limited to the following: Functions or Scope of Practice Preparing work assignments Monitoring clinical performances of HT (Ophthalmology) staff, volunteers, and/or students, Conducting performance appraisals, and other clinical and administrative responsibilities to ensure that the mission of the service and the medical center has been satisfied. Assures compliance with accrediting agency and regulatory requirements, and the quality management program, assuring corrective action is initiated as needed. Assures orientation and competency assessment of assigned staff. Develops policies and procedures Manages document control. Develops performance standards, position descriptions and functional statements. Assumes responsibility for professional and administrative management of an assigned area to include budget execution. Maintains interdepartmental relations with other services to accomplish medical center goals. May have overall responsibility for planning, assessing, and evaluating programs to ensure proper coordination between care delivered by the program and overall delivery of healthcare within the facility, or coordination of non-VA care as appropriate. Supervisory Controls Supervision Administrative management and direction of Health Technicians (Ophthalmology) Monitoring clinical performances (Ophthalmology) Staff, volunteers, and/ or students Conducting performance appraisals, and other clinical and administrative responsibilities to ensure that the mission of the service and the medical center has been satisfied. Planning and directing Health Technician (Ophthalmology) staff activities for the service or equivalent unit at the outpatient clinic. Responsible to the Chief Ophthalmology Program Coordinator (if present) and the Chief of Ophthalmology Customer Service Meets the needs of customers while supporting the Medical Center and Servicemissions. Consistently communicates and treats customers (patients, visitors,volunteers, and all Medical Center staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies andprocedures. Handles conflict and problems in dealing with the customer constructivelyand appropriately Age, Development and Cultural Needs of Patients Provides care and/or services appropriate to the age of the patients being served, and which is appropriate to the cognitive; emotional, and chronological maturation of the patient. Assesses data reflective of the patient's status and interpret the information needed to identify each patient's requirements relative to their age- specific needs and to provide care needed as described in the services' policies and procedures. Takes into consideration age-related differences of the various veteran populations with this institution. Demonstrate the knowledge of the changes associated with aging and possess the ability to provide care/support based upon age related factors. Ensures staff receives training in these categories. Sensitivity to the special needs of all patients in respect to age, developmental requirements, and culturally related factors must be consistently achieved. Computer Security Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VHA guidelines. Protects the data from unauthorized release or from loss, alteration, or unauthorized deletion. Follows applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set out in the computer access agreement that the employee signs Work Schedule: M-F 7:00am-3:30pm Compressed/Flexible: Not Authorized Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Telework: Not Authorized Virtual: This is not a virtual position. Functional Statement #: GS-0640-10 Permanent Change of Station (PCS): Not Authorized

The Supervisory Health Technician (Ophthalmology) in a Level 2 or 3 facility performs difficult ophthalmic technical duties with considerable latitude for the exercise of independent judgment. At the Supervisory GS-10 level, the Health Technician (Ophthalmology) preforms complex assignments and program management duties such as overseeing the integration between ophthalmic medical devices and the electronic medical record system. The Supervisory Health Technician GS-10 (Ophthalmology) duties include but not limited to the following: Functions or Scope of Practice Preparing work assignments Monitoring clinical performances of HT (Ophthalmology) staff, volunteers, and/or students, Conducting performance appraisals, and other clinical and administrative responsibilities to ensure that the mission of the service and the medical center has been satisfied. Assures compliance with accrediting agency and regulatory requirements, and the quality management program, assuring corrective action is initiated as needed. Assures orientation and competency assessment of assigned staff. Develops policies and procedures Manages document control. Develops performance standards, position descriptions and functional statements. Assumes responsibility for professional and administrative management of an assigned area to include budget execution. Maintains interdepartmental relations with other services to accomplish medical center goals. May have overall responsibility for planning, assessing, and evaluating programs to ensure proper coordination between care delivered by the program and overall delivery of healthcare within the facility, or coordination of non-VA care as appropriate. Supervisory Controls Supervision Administrative management and direction of Health Technicians (Ophthalmology) Monitoring clinical performances (Ophthalmology) Staff, volunteers, and/ or students Conducting performance appraisals, and other clinical and administrative responsibilities to ensure that the mission of the service and the medical center has been satisfied. Planning and directing Health Technician (Ophthalmology) staff activities for the service or equivalent unit at the outpatient clinic. Responsible to the Chief Ophthalmology Program Coordinator (if present) and the Chief of Ophthalmology Customer Service Meets the needs of customers while supporting the Medical Center and Service missions. Consistently communicates and treats customers (patients, visitors, volunteers, and all Medical Center staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately Age, Development and Cultural Needs of Patients Provides care and/or services appropriate to the age of the patients being served, and which is appropriate to the cognitive; emotional, and chronological maturation of the patient. Assesses data reflective of the patient's status and interpret the information needed to identify each patient's requirements relative to their age- specific needs and to provide care needed as described in the services' policies and procedures. Takes into consideration age-related differences of the various veteran populations with this institution. Demonstrate the knowledge of the changes associated with aging and possess the ability to provide care/support based upon age related factors. Ensures staff receives training in these categories. Sensitivity to the special needs of all patients in respect to age, developmental requirements, and culturally related factors must be consistently achieved. Computer Security Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VHA guidelines. Protects the data from unauthorized release or from loss, alteration, or unauthorized deletion. Follows applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set out in the computer access agreement that the employee signs Work Schedule: M-F 7:00am-3:30pm Compressed/Flexible: Not Authorized Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Telework: Not Authorized Virtual: This is not a virtual position. Functional Statement #: GS-0640-10 Permanent Change of Station (PCS): Not Authorized

The Lead Medical Support Assistant (MSA) is in Patient Business Services at the VA Medical Center in Chillicothe, OH. The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. Total Rewards of a Allied Health Professional Duties include, but are not limited to: Assuring coverage of all areas of responsibility. Conducting ongoing reviews to ensure quality of work. Ensuring accurate and timely scheduling of appointments. Providing guidance to staff members to include changes in policies and procedures. Distributing and balancing workload. Orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met. Organizing the work structure of his/her assigned areas. Acting as liaison between MSAs and other staff in order to resolve day to day conflicts. Assists in collaboration of an interdisciplinary coordinated care delivery model and performs all related duties. Work Schedule: Monday through Friday, 7:30 a.m. to 4:00 p.m. Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: 936590 Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Permanent Change of Station (Relocation Assistance): Not Authorized. Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

The University Drive Pittsburgh VA Medical Center, Pittsburgh, PA, is recruiting for a Lead Medical Support Assistant position in Surgical Care. The Lead MSA provides support across a variety of administrative functions related to Veterans' outpatient visits, care, and treatments. The Lead MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and /or care in the community resources. Some of the major duties of this position include, and are not limited to: Preferred experience as a Medical Support Assistant in the VA Delivers exceptional customer service by responding to inquiries, resolving complex issues, and maintaining high satisfaction across diverse client groups. Engages in continuous professional development, including active participation in stretch assignments, detailed leadership roles, and targeted training programs to expand core competencies Ensures accurate and timely scheduling of appointments and completion of return to clinic orders and recalls. Provides guidance to staff members to include changes in policies and procedures, distributing and balancing workload to care Provides input during team meetings to assist in resolving problems having to do with operational issues or procedure As a liaison among administrative staff, patients and other interdisciplinary staff to resolve day-to-day conflicts Records and monitors leave calendars and timekeeping duties. Sets priorities and deadlines; adjusting the flow and sequencing of the work to meet team and patient needs. Monitors work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow. Reviews data and reports to ensure efficiency, quality, and completion of work Follows policies and procedures related to scheduling and access workflow, unresolved open consults and return to clinic orders and responding to actionable reports for open encounters, action required and other unresolved encounter documentation reports. Enters appropriate information into the electronic health records. Assists in gathering information related to patient complaints in the GEC programs and assist the supervisors in resolving complaints in a timely fashion Develops and maintains effective and efficient communication with the patient, the interdisciplinary team, their supervisor, and other specialty services within the healthcare system. Works collaboratively with other services. Orients and provides on-the-job training for new and current employees; ensuring all training requirements are met. Participates in team huddles and meetings. Manages clinic reports. Performs administrative follow-up actions. Supports all applicable services Appointment management, Clinic profile management Manage scheduling menus in VISA to schedule appointments in GEC and other specialized programs Subject matter expert in all administrative support applications: VISTA, VSE, VISTA GUI, Secure Messaging, Consult Tracking Manager (CTM), PATS-R, etc. Preferred 1-2 years of experience with VA Scheduling Programs and management of appointments Work Schedule: 8:00am - 4:30pm, Monday to Friday Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

The University Drive Pittsburgh VA Medical Center, Pittsburgh, PA, is recruiting for a Lead Medical Support Assistant position in Emergency Medicine. The Lead MSA provides support across a variety of administrative functions related to Veterans' outpatient visits, care, and treatments. The Lead MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and /or care in the community resources. Some of the major duties of this position include, and are not limited to: Preferred experience as a Medical Support Assistant in the VA Delivers exceptional customer service by responding to inquiries, resolving complex issues, and maintaining high satisfaction across diverse client groups. Engages in continuous professional development, including active participation in stretch assignments, detailed leadership roles, and targeted training programs to expand core competencies Ensures accurate and timely scheduling of appointments and completion of return to clinic orders and recalls. Provides guidance to staff members to include changes in policies and procedures, distributing and balancing workload to care Provides input during team meetings to assist in resolving problems having to do with operational issues or procedure As a liaison among administrative staff, patients and other interdisciplinary staff to resolve day-to-day conflicts Records and monitors leave calendars and timekeeping duties. Sets priorities and deadlines; adjusting the flow and sequencing of the work to meet team and patient needs. Monitors work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow. Reviews data and reports to ensure efficiency, quality, and completion of work Follows policies and procedures related to scheduling and access workflow, unresolved open consults and return to clinic orders and responding to actionable reports for open encounters, action required and other unresolved encounter documentation reports. Enters appropriate information into the electronic health records. Assists in gathering information related to patient complaints in the GEC programs and assist the supervisors in resolving complaints in a timely fashion Develops and maintains effective and efficient communication with the patient, the interdisciplinary team, their supervisor, and other specialty services within the healthcare system. Works collaboratively with other services. Orients and provides on-the-job training for new and current employees; ensuring all training requirements are met. Participates in team huddles and meetings. Manages clinic reports. Performs administrative follow-up actions. Supports all applicable services Appointment management, Clinic profile management Manage scheduling menus in VISA to schedule appointments in GEC and other specialized programs Subject matter expert in all administrative support applications: VISTA, VSE, VISTA GUI, Secure Messaging, Consult Tracking Manager (CTM), PATS-R, etc. Preferred 1-2 years of experience with VA Scheduling Programs and management of appointments Work Schedule: Rotating shifts between 7:00am-12:00am Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Functional Statement #:000000 Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. PCS Appraised Value Offer (AVO): Not Required.

This position is located in Patient Business Services at the Chalmers P. Wylie VA Medical Center. The Advanced Medical Support Assistant (A/MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. A/MSAs are considered chief sources of patient care and patient flow information. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The A/MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. A/MSAs at this level] develop and/or maintain effective and efficient communication with the patient, interdisciplinary [coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results, manage a system for follow-up care such as consults, tests, etc.). Other assignments at this level include but are not limited to processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in] team huddles and team meetings to manage, plan, problem solve, and follow-up with] patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions. Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether [the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community). Uses word processing software to execute several office automations functions such as storing and retrieving electronic documents and files; activating printers; inserting and deleting text, formatting letters, reports, and memoranda; and transmitting and receiving e-mail. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 91463A, Medical Support Assistant - Advanced/CBSR-13068947-26-JD. Permanent Change of Station (PCS): Not Authorized