Supervisory Management and Program Analyst (Program Operations Supervisor)
Internal Revenue Service · Cleveland, OH 44114 · Posted 5d ago
Full-timeOn-siteManagement & Leadership
Pay
$125,776 – $197,200/yr
Schedule
Tour of Duty: Day Shift, M-F between 6:00 AM-6:00 PM, 40 hours per week
Closes
Sep 29, 2026
About the role
WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CAS-Customer Account Services - Submission Processing Headquarters eFile Services, DSB Sec 2 This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training.
Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Serves as a first-line supervisor with full authority and accountability for planning, directing, coordinating, and evaluating the work of a staff engaged in highly complex analytical, evaluative, and program management activities that have significant organizational impact.
Assigns work based on evolving priorities, level of difficulty, and employee competencies; establishes and communicates performance standards aligned with strategic goals; and rigorously evaluates employee performance to ensure excellence in quality, timeliness, and mission outcomes. Provides authoritative leadership in workforce planning, including recruitment, selection, succession planning, and the development of a high-performing workforce, while fostering an inclusive and results-driven environment.
Exercises delegated managerial authority in a full range of employee relations matters, including performance management, disciplinary and adverse actions, and conflict resolution, ensuring adherence to merit system principles and labor relations obligations within a unionized environment. Directs the allocation and management of resources-including human capital, budget, and technology-to optimize operational efficiency and program effectiveness.
Ensures compliance with policies, procedures, and internal control standards. Communicates strategic direction, organizational priorities, and program changes to staff and key stakeholders, and represents the organization in high-level meetings, briefings, and cross-functional initiatives.
STANDARD POSITION DESCRIPTIONS (SPD): PD92802 Visit the IRS SPD Library to access the position descriptions.
What we are looking for
Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
QUALIFICATION REQUIREMENTS: To qualify for this position you must meet the qualification requirements outlined below by announcement close: SPECIALIZED EXPERIENCE IR-04: To be minimally qualified for this position you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job.
To be qualifying for this position your experience must include: Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight.
This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others;
Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;
Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers;
Utilizing planning methods and techniques to initiate, plan, direct, and management the functions and employees of assigned organizations;
Assigning work to subordinates based on priorities, selective consideration of difficulty and requirements of assignments;
Using a variety of software tools to monitor and support projects, teams, and/or employees; interpreting collected information to assess needs and make adjustments that support business functions;
Prioritizing multiple tasks while leading a team or project; demonstrated flexibility in responding to process and program changes. AND You must also meet the following requirement(s):
TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment.
For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards. Go to Understanding the IRS Paybands for GS/IR conversion.
The employee will serve as the Program Analyst, located in the Business Department, Business Operations Division of the Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee.
The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
Major duties include but are not limited to: Develop goals and strategic plans for the local Employee Whole Health (EWH) program. Develops programs and initiatives to ensure EWH plan is achieved. Represents local EWH team to ensure collaboration on national initiatives that may be beneficial to employees when feasible.
Conducts needs assessments of employees to determine program needs and interests and develops core local program components based on assessment results. Collaborates with other services on the assessment of the needs of employees for the evaluation of the effectiveness of the local EWH program. Collaborates and develops programming specific to VCL divisions.
Compiles and distributes information on various local EWH program topics and collaborates with relevant subject matter experts. Responsible for scheduling, selecting classes and activities, and organizing events. Integrates concepts, practices and tools that support the Whole Health (WH) system of care. Implements use of available individual health assessments to determine employee wellbeing strengths and opportunities.
Creates personalized health plan with employees who desire one by exploring the employee's mission, aspiration, and purpose (MAP); creates goals and action plans with the employee based on his/her MAP. Maintains strict confidentiality of individual employee information according to published guidelines and procedures. Models healthy behavior and provides support and encouragement to employees as it relates to behavior change.
Provides WH support to employees on an individual basis or in a group setting. Promotes local EWH program to all employees on all shifts throughout the organization. Collaborates with VCL Internal Communications to develop a communications and marketing plan. Consults with VCL staff as appropriate to maintain high program visibility.
Solicits feedback from employees on needs and expectations for the local EWH program primarily through web-based questionnaires. Adjusts program offerings based on employee utilization, satisfaction, and effectiveness. Maintains up to date knowledge of local policies and procedures related to EWH as needed to ensure compliance with VHA level directives and regulations, Union Master Agreements, professional guidelines, and all accrediting and regulatory agencies.
Reports regularly to EWH leadership on program goals and accomplishments. Performs other duties as assigned.
Work Schedule: Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs.
Compressed/Flexible Work Schedule: May be authorized upon supervisor approval after training per Agency policy.
Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity.
The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD#: Program Analyst/PD30726A Relocation/Recruitment Incentives:
Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not required This is a bargaining unit position
$74,678 – $121,371/yrvia USAJOBSManagement & LeadershipRemote14h ago
FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlan…
This is a summary. Read the full posting and apply on the employer's site.
See the postingvia AdzunaInstallation / Maintenance / Repair16h ago
Integrity Technical Services · Mckinley, Stark County
Foundry Supervisor - Canton, OH - JOB 26-00655 Salary Range: $65,000 - $70,000 Full-Time Permanent Position with Benefits 2nd Shift 3:00pm -11:00pm Seeking a high-caliber Foundry Supervisor to lead the 2nd-shift operations for a premier Steel Production Facility in Canton. This isn't just a "monitoring " role; we are looking for a floor-ready leader who can optimize production flow, mentor a unionized workforce, and maintain the high standards of a world-class foundry.
Key Responsibilities: Pla…
This is a summary. Read the full posting and apply on the employer's site.
$65,000 – $70,000/yrvia AdzunaManagement & Leadership18h ago
