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Program Analyst

Internal Revenue Service · Cleveland, OH 44114 · Posted 6d ago

Full-timeOn-siteManagement & Leadership
Pay
$106,437 – $172,980/yr
Schedule
Tour of Duty - Day Shift, between 6 am - 6 pm Monday-Friday, 40 hours per week.
Closes
Sep 28, 2026

About the role

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CAS-Customer Account Services -Submission Processing Headquarters, eFS Services: BMF, Development Services, IMF and Industry Engagement Strategy Branches REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Serves as an expert analyst responsible for developing and/or interpreting guidance on program planning, execution, and evaluation. Leads or serves as a team analyst or advisor overseeing team members, project leaders, and/or project support personnel. Develops long-range program plans, goals, objectives, and milestones. Identifies and develops ways to resolve or address issues which directly affect the accomplishment of principal program goals and objectives. Researches and investigates new or improved business and management practices for application to operating programs. STANDARD POSITION DESCRIPTIONS (SPD): PD93663 Visit the IRS SPD Library to access the position descriptions.

What we are looking for

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE FOR GS-13: To be eligible for this position at this grade level, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 level must include the following: Analyzing and evaluating methods and techniques for resolving defined problems or issues and resolving issues within functional programs, operations and processes. Utilizing project management tools and techniques to plan, schedule, and conduct multiple projects and studies simultaneously. Utilizing pertinent program laws, regulations, policies and precedents to develop new or modified guidelines, to analyze impact of changes and make recommendations. Preparing analyses and estimating resource needs through budgeting methods and techniques. Defining new program operations in consideration of internal and external dynamics between the business units and overall organization. Developing guidelines and standard operating procedures (SOPs) relative to the function, and coordinated when appropriate with other units to update the Internal Revenue Manual (IRM) Utilizing oral and written communication techniques to present findings, deliver briefings, guide others to accepting findings and recommendations, and negotiate solutions to disputed recommendations. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.

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