Veterans Health Administration · Dayton, OH 45402 · Posted 6d ago
Full-timeOn-siteManagement & Leadership
Pay
$77,460 – $100,703/yr
Schedule
Full-time
Closes
Sep 29, 2026
About the role
This position is located at the Dayton VA Medical Center (VAMC) organizationally aligned under Community and Public Relations and the Veteran Experience Office (VEO) and will collect, analyze and validate various data concerning patient experience to include, but not limited to, Survey of Healthcare Experience of Patients (SHEP), Veteran Signals (V-Signals) and Patient Advocate Tracking System Replacement (PATS-R) etc. 2 Page Resume Limit DOES APPLY for this position
Duties include: Prepares and analyzes reports for service lines related to Veteran satisfaction issues for the respective services. Analyzes trends, proposes process improvement and ensures capturing and communicating data analysis and trends to various Councils, Committees and Service meetings. Presents executive leadership, service leaders and management with detailed reports, findings and recommendations in regards to data quality and process improvements and initiatives to improve veteran experience and satisfaction.
Makes significant contributions and/or provides technical leadership to high visibility projects to assist in identifying and resolving issues of strategic importance to the organization.
Report Generation and Distribution: Prepare, validate, and distribute regular and ad hoc reports summarizing findings and recommendations for executive leadership, service chiefs, and program managers. Analyze data to identify trends, performance benchmarks, and improvement opportunities related to Veteran satisfaction.
Conduct in-depth research and complex analyses on patient experience issues; provide expert recommendations and support special projects related to organizational improvement. Collaborates with all members of the health care team, Medical Center Administration, Site Managers' Offices and Executive Leadership. Participate in committees, councils, process improvement teams, and other forums as required to report on data findings and support strategic planning.
Present findings and recommendations clearly in both written and oral formats; interact with stakeholders in a professional, respectful, and effective manner.
Work Schedule: Full-Time, Monday-Friday, 7:30am - 4:00pm.
Virtual: This is not a virtual position. Position Description/PD#: Data Analyst/PD92028A Relocation/Recruitment Incentives: Not Authorized.
Critical Skills Incentive (CSI): Not Approved.
Permanent Change of Station (PCS): Not Authorized.
What we are looking for
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/29/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.
In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Interpreting pertinent laws, policies, and regulations, applicable to business initiatives, program goals, and objectives, and using analytical methods to assess and recommend improvements for program effectiveness and management processes and systems to maintain administrative operations.
OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree, or LL.M., (if related) or I have completed three full years of progressively higher-level graduate education leading to such a degree and which demonstrates the competencies necessary to do the work.
OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond masters degree. [Note: To combine education and experience, first determine how much of the qualifying experience and education you have, as a percentage of what is required for each.
Add the percentages together, and if the total is 100% or more, then the combined education and experience is qualifying for the position.
EXAMPLE: To compute the percentage, divide your total months of qualifying experience by
12. Then divide your semester hours of education beyond the first 18 semester hours (i.e. beyond the first year) by
18. Add the two percentages together. The total percentage must equal at least 100% to qualify.].
Physical Demands: No special physical demands such as above average ability, dexterity, or strength are required to perform the work. Work is sedentary and the employee may sit comfortably. May be subject to stressful situations due to short turnaround timeframes required by requests from offices within Dayton VAMC, including Offices of the Director and Associate Director.
As such, this position demands emotional stability. There may be some walking, standing, bending, carrying of light items, driving of an automobile, etc. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
The employee will serve as the Program Analyst, located in the Business Department, Business Operations Division of the Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee.
The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
Major duties include but are not limited to: Develop goals and strategic plans for the local Employee Whole Health (EWH) program. Develops programs and initiatives to ensure EWH plan is achieved. Represents local EWH team to ensure collaboration on national initiatives that may be beneficial to employees when feasible.
Conducts needs assessments of employees to determine program needs and interests and develops core local program components based on assessment results. Collaborates with other services on the assessment of the needs of employees for the evaluation of the effectiveness of the local EWH program. Collaborates and develops programming specific to VCL divisions.
Compiles and distributes information on various local EWH program topics and collaborates with relevant subject matter experts. Responsible for scheduling, selecting classes and activities, and organizing events. Integrates concepts, practices and tools that support the Whole Health (WH) system of care. Implements use of available individual health assessments to determine employee wellbeing strengths and opportunities.
Creates personalized health plan with employees who desire one by exploring the employee's mission, aspiration, and purpose (MAP); creates goals and action plans with the employee based on his/her MAP. Maintains strict confidentiality of individual employee information according to published guidelines and procedures. Models healthy behavior and provides support and encouragement to employees as it relates to behavior change.
Provides WH support to employees on an individual basis or in a group setting. Promotes local EWH program to all employees on all shifts throughout the organization. Collaborates with VCL Internal Communications to develop a communications and marketing plan. Consults with VCL staff as appropriate to maintain high program visibility.
Solicits feedback from employees on needs and expectations for the local EWH program primarily through web-based questionnaires. Adjusts program offerings based on employee utilization, satisfaction, and effectiveness. Maintains up to date knowledge of local policies and procedures related to EWH as needed to ensure compliance with VHA level directives and regulations, Union Master Agreements, professional guidelines, and all accrediting and regulatory agencies.
Reports regularly to EWH leadership on program goals and accomplishments. Performs other duties as assigned.
Work Schedule: Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs.
Compressed/Flexible Work Schedule: May be authorized upon supervisor approval after training per Agency policy.
Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity.
The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD#: Program Analyst/PD30726A Relocation/Recruitment Incentives:
Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not required This is a bargaining unit position
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