Skip to content
Tree House Jobs
All jobs

CONTACT REPRESENTATIVE (Call Center)

Defense Finance and Accounting Service · Cleveland, OH 44114 · Posted 11d ago

Full-timeOn-siteLegal
Pay
$37,193 – $61,638/yr
Schedule
Full-time
Closes
Sep 30, 2026

About the role

Defense Finance and Accounting Services (DFAS) mission is to lead the DoD in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information. Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need. Duties described below reflect the full performance level of GS-06. Duties assigned to an entry grade of GS-04 or GS-05 will be developmental in nature. The DFAS Customer Care Center responds to inbound phone calls from customers with inquiries and requests, courteously and professionally, while providing a customer experience that offers consistent and accurate information in a timely manner. The Contact Representative's primary function is to respond to inquiries in a high-stress environment involving high customer volume and sensitive content related to the overall entitlements/pay processes. Provides responses to inquiries typically related to entitlements, payment of invoices, discrepancies in information, statuses, etc., and provides accurate response to inquiries. Uses various automated systems and databases to: search records and customer accounts, procedures and guidelines to identify and explain information. Provides status on various actions; and inaccuracies and discrepancies in customer account information.

What we are looking for

This announcement will be used to fill positions with an entry grade of GS-04, GS-05 or GS-06 with a target grade of GS-06. Generalized Experience for GS-04: One year of generalized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-03) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Generalized experience is defined as: progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Specialized Experience for GS-05: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: researching information in an automated system to provide verbal and written responses that resolve customer issues. Specialized Experience for GS-06: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-05) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: applying regulations, policies, or procedures for pay transactions to inform customers and explain financial matters/procedures or solve problems within automated systems; and researching customer accounts and financial regulations, policies, or procedures to identify discrepancies or suggest solutions. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Similar openings

  • Paralegal Specialist

    Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys · Columbus, Ohio

    For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position is also being announced to All U.S. Citizens and Nationals under 26-OHS-13074266-DE. If selected for this position, you will join a well-respected team as a Paralegal Specialist in the Civil Division of the United States Attorney's Office for the Southern District of Ohio. Typical work assignments will include: Performs factual research, evaluation, and analysis relevant to a variety of routine legal topics and points of law. Reviews, proofreads, and edits legal documents to assist attorneys in case development and litigation. Drafts initial briefs, motions, and correspondence for attorney review. Prepares and organizes exhibits, documents, memoranda, reports, and correspondence. Provides case law, statutes, regulations, court rules, policies, procedures, legal periodicals, and other legal authorities that are relevant to assigned cases. Develops, enters, and tracks various case material in systems utilized to log and track data. Provides automated litigation assistance to attorneys in trial preparation and courtroom presentation. Provides administrative support to attorneys and performs other related duties as assigned. Responsibilities will increase and assignments will become more complex as your training and experience progress.

    $52,654 – $83,733/yrvia USAJOBSLegal9h ago

  • Paralegal Specialist

    Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys · Columbus, Ohio

    For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position is also being announced to applicants eligible to apply through Merit Staffing procedures under 26-OHS-13074267-MS. If selected for this position, you will join a well-respected team as a Paralegal Specialist in the Civil Division of the United States Attorney's Office for the Southern District of Ohio. Typical work assignments will include: Performs factual research, evaluation, and analysis relevant to a variety of routine legal topics and points of law. Reviews, proofreads, and edits legal documents to assist attorneys in case development and litigation. Drafts initial briefs, motions, and correspondence for attorney review. Prepares and organizes exhibits, documents, memoranda, reports, and correspondence. Provides case law, statutes, regulations, court rules, policies, procedures, legal periodicals, and other legal authorities that are relevant to assigned cases. Develops, enters, and tracks various case material in systems utilized to log and track data. Provides automated litigation assistance to attorneys in trial preparation and courtroom presentation. Provides administrative support to attorneys and performs other related duties as assigned. Responsibilities will increase and assignments will become more complex as your training and experience progress.

    $52,654 – $83,733/yrvia USAJOBSLegal9h ago

  • Commercial Litigation Attorney

    Lewis Brisbois · Akron, Summit County

    The Akron, OH office of Lewis Brisbois, a full-service AmLaw 100 firm, is actively seeking an attorney to join its Complex Business & Commercial Litigation Practice. The ideal candidate will have at least four (4) to fifteen (15) years of complex commercial litigation experience representing companies in a variety of federal and state litigation matters, including financial fraud; securities; breach of contract; breach of fiduciary duties; partnership disputes; shareholder disputes; loan disput… This is a summary. Read the full posting and apply on the employer's site.

    See the postingvia AdzunaLegal23h ago